customer service and support software

Customer service and support software

YOUR NEEDS ?

What are your needs in term of « HelpDesk » ?

  • Managing your customers, their service contracts and related benefits
  • Processing requests and incidents of your customers in accordance with service agreements ( SLAs )
  • Managing third-parties contracts
  • Identifying past time and billable interventions
  • Managing a Knowledge base

 

In terms of  « Asset management of customers » on maintenance contract?

  • Managing equipment, maintenance contracts, anticipating the renewals, managing consumables supply, spare parts.

Our solution