Customer service and support software
YOUR NEEDS ?
What are your needs in term of « HelpDesk » ?
- Managing your customers, their service contracts and related benefits
- Processing requests and incidents of your customers in accordance with service agreements ( SLAs )
- Managing third-parties contracts
- Identifying past time and billable interventions
- Managing a Knowledge base
In terms of « Asset management of customers » on maintenance contract?
- Managing equipment, maintenance contracts, anticipating the renewals, managing consumables supply, spare parts.