It asset management software
YOUR NEEDS ?
What are your needs in terms of « HelpDesk »?
- Process requests and incidents of your users in accordance with service agreements ( SLAs )
- Third-parties contract management
- Manage Knowledge base
- Remote control of PC and Servers
- Identify past time on each case
- Communicate with users on the quality of service ( QoS )
- Provide a catalog of products and services to your users
In terms of « Asset Management and Network inventory »?
- Inventory automatically and without agent the company IT Assets
- Managing the CMDB, equipment, software and hardware components, maintenance contracts, users, service catalog, costs, anticipating the renewal of PCs, Servers, Printers, managing the consumables supply, spare parts.
- Manage the stocks and the supply of equipment, consumables, software, spare parts
- Manage licenses and license compliance
- Update and remotely deploy software