It service support management tools
YOUR NEEDS ?
What are your needs in terms of « HelpDesk »?
- Manage your clients, their service contracts and related benefits
- Offer a catalog of services to your customers
- Process requests and incidents of your users in accordance with service agreements ( SLAs )
- Identify past time and billable interventions
- Manage Knowledge base
- Remote control of PC and Servers of your customers
- Communicate with customers on the quality of service ( QoS )
In terms of « Asset Management and Network inventory of Customers »?
- Inventory automatically and without agent the IT Assets of your clients
- Manage the CMDB, equipment, software and hardware components, maintenance contracts, users, service catalog, costs, anticipate the renewal of PCs, Servers, Printers, managing the consumables supply, spare parts.
- Manage the stocks and the supply of equipment, consumables, software, spare parts
- Update and remotely deploy software