it asset management software

It service support management tools

YOUR NEEDS ?

What are your needs in terms of « HelpDesk »?

  • Manage your clients, their service contracts and related benefits
  • Offer a catalog of services to your customers
  • Process requests and incidents of your users in accordance with service agreements ( SLAs )
  • Identify past time and billable interventions
  • Manage Knowledge base
  • Remote control of PC and Servers of your customers
  • Communicate with customers on the quality of service ( QoS )

 

In terms of « Asset Management and Network inventory of Customers »?

  • Inventory automatically and without agent the IT Assets of your clients
  • Manage the CMDB, equipment, software and hardware components, maintenance contracts, users, service catalog, costs, anticipate the renewal of PCs, Servers, Printers, managing the consumables supply, spare parts.
  • Manage the stocks and the supply of equipment, consumables, software, spare parts
  • Update and remotely deploy software

Our solution

Laisser un commentaire

Votre adresse de messagerie ne sera pas publiée. Les champs obligatoires sont indiqués avec *