Simple and efficient Cloud Helpdesk Software
Quick and Easy to implement, Simplydesk is an on-line services management tool dedicated to Customer services ( After Sales Service, Hotline…), IT Services Providers or Software Publishers and internal organizations which need to manage any question, incident or support request. Thanks to Simplydesk, your customer service is perfectly operational, reactive, accessible from anywhere and at all times.
In Simplydesk, the customers’ requests are transformed into tickets which are then assigned to the support team in order to be followed, handled and closed in accordance with service agreements.
For your customers (internal or external), It is a reactive service. They ask their questions and they get an answer quickly.
For the support team, it is a central, fast, and effective software, accessible from anywhere, anytime, any device, that allows to handle customers’ requests.
For the Manager, it is a relevant follow-up of the quality of the customer service thanks to useful and clear statistics.