Your Needs ?
What are your needs in terms of « HelpDesk »?
- Managing your customers, their service contracts and related benefits
- Having a multi-brand and multi-product management
- Processing improvement requests and incidents of your users in accordance with service agreements ( SLAs )
- Offering a catalog of products and services to your customers
- Identify past time and billable interventions
- Managing a Knowledge base
- Remote control of PC and Servers of your customers
- Make a link with telephony
- Communicate with users on the quality of service ( QoS )