It ticket management software

Your Needs ?

What are your needs in terms of « HelpDesk »?

  • Managing your customers, their service contracts and related benefits
  • Having a multi-brand and multi-product management
  • Processing improvement requests and incidents of your users in accordance with service agreements ( SLAs )
  • Offering a catalog of products and services to your customers
  • Identify past time and billable interventions
  • Managing a Knowledge base
  • Remote control of PC and Servers of your customers
  • Make a link with telephony
  • Communicate with users on the quality of service ( QoS )

Our solution